Your 1King account goes through a verification step before you can withdraw. This is generally known as KYC, or "know your customer". This page covers which documents we accept, how phone and video verification work, and the steps in the process.

Why Verification Matters

Verification confirms the person who opened the account is the one playing. This step protects your funds and your account. It also lets us process withdrawal requests safely. Verification can be requested at any time, so we recommend sending your documents early.

Documents We Accept

To confirm your identity we ask for an official ID document. In some cases an additional document may also be needed. The table below shows what each document is for and when it might be requested.

You won't need to send every document on this list. Our team will tell you exactly what's needed for your account. Clear, colour copies move things along faster; blurry or cropped scans slow the process down.

Phone and Video Verification

Alongside document checks, there are two more possible steps:

• Phone number verification is mandatory. Every account needs a confirmed, working phone number. Verification isn't complete without it.
• Video verification is offered as an option. When needed, you'll have a short call with one of our specialists. The call language is agreed in advance.

How the Verification Process Works

The process runs through these steps:

1. Submit your documents. Upload a clear, colour copy of your passport or ID card through your account.
2. Provide any extra documents requested. If a driving licence or proof of address is asked for, upload it alongside your primary document.
3. Confirm your phone number. Complete this step if you haven't already — it's mandatory for every account.
4. Complete video verification if requested. We'll arrange a call at a convenient time and in a suitable language.
5. Wait for review. Our team checks the submitted documents and confirms your account status.

There's no fixed, published review time. It depends on the documents submitted and our team's current workload. We aim to keep the process as fast as possible.

Verification and Withdrawals

Once you've activated your bonus package and started playing, verification comes into play before your first withdrawal request. Your withdrawal moves forward once your documents are approved and your phone number is confirmed. Funds are returned through the method you used to deposit, so keep your original payment details on hand.

Because verification and withdrawals are linked this way, we recommend completing your KYC checks early. You don't need to wait for a withdrawal request to trigger the process.

If Verification Isn't Completed

If a verification request goes unanswered, or submitted documents turn out invalid, a few things can happen: pending bets may be cancelled, linked deposits may be reversed, and in some cases the account may be temporarily restricted. This isn't a penalty — it's how we keep every 1King account and the wider player community safe. Respond to verification requests promptly and make sure your documents are clear.

Frequently Asked Questions

Do I need to verify before I start playing?
You can generally start playing without verification. Some actions, like withdrawing, require it first.

Should I send my passport or ID card?
Either works as a primary document. Send whichever one you have a clear, colour copy of.

Is video verification mandatory for everyone?
No, it's optional. For some accounts a call may be used alongside or instead of document uploads.

How long does verification take?
There's no fixed published time. It depends on the documents submitted and our team's current workload.

Can I send my documents from my phone?
Yes. A clear, colour photo taken on your phone is treated the same as a scanned copy. The whole document must be visible and legible.