This page covers what you need to know before opening an account. By using the site or registering, you accept these terms. We kept it short. It takes a few minutes to read. You can always write to support if something is unclear.
1. Who This Agreement Binds
1.1. These Terms bind you (the Player) and the Company that operates the site. We refer to ourselves only as the "Company" throughout. We do not publish a separate legal entity name or registration number.
1.2. By opening an account, you confirm you have read and accepted these Terms. Future updates are also covered by this acceptance. If you do not accept a section, do not open an account.
1.3. We update these Terms from time to time. Continuing to use the site after an update means you accept the current text.
2. Our Licence
2.1. We run our operations under a licence from the Curacao Gaming Authority (CGA). This licence falls under the National Ordinance on Games of Chance (LOK). It covers casino and sports betting services.
2.2. We do not publish a separate licence number on the site. To verify our licence, you can write to the Curacao Gaming Authority. Address: [email protected]. This address is for licence enquiries only.
3. Check Eligibility Before Registering
3.1. When you register, you confirm the following:
3.1.1. You are at least 18 years old. Or you have reached the legal gambling age where you live.
3.1.2. You act on your own behalf. You are not opening an account for someone else.
3.1.3. Participation is legal where you live. Checking this is your responsibility.
3.1.4. You are not an employee, manager, or relative of the Company.
3.1.5. The funds you deposit are yours. Their source is legal and legitimate.
3.2. We do not accept registration, deposits or bets from people in the following places: North Korea, Myanmar, the Netherlands, Russia, Sint Maarten, Syria. This also includes the occupied regions of Ukraine: Crimea, Donetsk, Luhansk, Zaporizhzhia, Kherson. Northern Cyprus, the Republic of Cyprus, the United Kingdom and the USA are also on this list. The list is not exhaustive. At our discretion, we may restrict players from other countries too. You must enter your country of residence correctly at registration.
4. One Person, One Account
4.1. Each player may hold only one account. Opening a second account with the same email, phone, device, IP address or payment method is not allowed.
4.2. We reserve the right to close duplicate accounts. We may also void related bets, bonuses and winnings.
4.3. Sharing your account is also not allowed. Your login details belong to you alone.
5. Registration & Verification
5.1. You must provide accurate information to open an account. A valid email address or phone number is required. Keeping this information current is your responsibility.
5.2. Under our licence and anti-money laundering rules, we run identity checks (KYC). We may ask for a document or proof of payment. These documents confirm your identity and address.
5.3. If you provide false information, we may suspend your account. The same applies if you do not complete verification. We may also withhold the related winnings. Verification is usually quick.
6. Deposits & Withdrawals
6.1. You may only deposit using a method registered in your own name. A third party's card or wallet is not accepted.
6.2. Withdrawals begin once your account has completed KYC verification. Verification is not required before depositing.
6.3. Withdrawn funds go back to the same method you used to deposit. We do not transfer funds to a different method or to a third-party account. This rule protects your security.
7. Bonuses
7.1. Bonuses are limited to one per person, email, phone, device and payment account.
7.2. Every promotion has its own wagering requirement. It is shown to you when you claim the bonus. There is no fixed multiplier that applies to all bonuses. We recommend reading the terms carefully.
7.3. Using more than one account to claim the same bonus is abuse. If we detect this, we void the bonus and any winnings. We may also close the account. Bonus terms are listed on the promotion page.
8. Inactive Accounts
8.1. An account is considered inactive if it sees no deposit, bet or withdrawal for 12 months. This period is tracked separately for each account.
8.2. For accounts with a positive balance, a monthly maintenance fee starts 30 days after that. The fee amount appears in your account page.
8.3. We do not charge a fee on accounts with a zero balance. You can reactivate your account simply by using it again.
9. Complaints
9.1. Write to us first. Our address: [email protected]. We resolve most issues directly. We usually reply quickly.
9.2. We only accept complaints from the registered player. A third party's complaint is not valid.
9.3. You must report your complaint within 6 months of the event. We cannot review it after that period.
9.4. If you are not satisfied with our internal review, you have another option. You can access Alternative Dispute Resolution (ADR) under LOK Article 5.3. For licence information, you can write to the Curacao Gaming Authority: [email protected]. This service is free of charge.
10. Intellectual Property
10.1. The text, graphics, logo and software on the site belong to the Company or its licensors. You may use the site only for personal purposes. Commercial use is not allowed. Unauthorised copying is also not allowed.
11. Limitation of Liability
11.1. Using the site is entirely at your own risk. We do not guarantee uninterrupted or error-free service. Short outages may occur for maintenance.
11.2. To the extent permitted by law, we are not liable for events outside our reasonable control. This also covers indirect losses. We remain liable for direct errors on our part.
12. Force Majeure
12.1. A technical failure is outside our control. So is a network outage. Issues at a third-party provider are the same. We are not liable for delays caused by these reasons. We restore service as soon as the issue is fixed.
13. Severability
13.1. If any provision is found invalid, the remaining provisions stay in force.
14. Governing Law
14.1. These Terms are governed by the laws of Curacao. Curacao courts have exclusive jurisdiction over any dispute. This applies to all users.
15. Contact Us
15.1. For account or support questions, write to: [email protected]. For licence-related matters, you can write to the Curacao Gaming Authority: [email protected].